Experience

Magness Orthodontics – Houston, TX
Insurance & Billing Coordinator / Front Office Staff (2015–2020)

• Verified insurance benefits and ensured accurate data entry for claims and treatment plans

• Submitted claims, tracked reimbursement, and followed up on denials and underpayments

• Explained financial policies, benefit coverage, and pre-treatment estimates to patients

• Created billing workflows that improved front desk efficiency and claim accuracy

Medical Express, PSI – Sugarland, TX
Office Manager / DME Coordinator (2012–2013)

• Managed durable medical equipment billing, coding, and documentation

• Submitted Medicare and private insurance claims using CPT/HCPCS codes

• Handled appeals, denials, and pre-authorization requests

• Coordinated education and billing support for DME patients

Oral Surgery Associates – Webster, TX
Insurance Specialist / Receptionist (2005–2010)

• Processed insurance claims for oral surgery patients and managed pre-authorizations

• Reduced average reimbursement time by improving coding accuracy and payer communication

• Posted payments, reconciled EOBs, and followed up with insurance and patients on balances

• Supported daily front desk operations and coordinated with providers

Other Experience

• Medical Assistant | Clear Lake Orthopedics (2001–2005)

• Independent Creative Projects | 2020–2025 (Available upon request)